Frequently Asked Questions
What is the money collected under OurMasjid.SG used for?
Our mosque officers are our front liners. Be it the mosque religious officers (MRO), social development officers (SDO), imam, bilal or noja, they face thousands of you, the congregants, every week. Your donation supports their salaries.
Used by congregants for wudhu and other purposes, water usage forms the largest component of our mosques’ utility bills. While we have done a lot to encourage good water-saving habits, the sheer number of congregants visiting our mosques mean that water consumption is high. The need for heightened cleaning and disinfecting regimes due to COVID-19 has also incurred higher costs for the mosques. Your donation helps the mosque defray the cost of water usage and other utilities.
Operating our mosques require a strong and dedicated team of employees that ensures the space remains comfortable for all, with services offered in the best manner possible. Mosque officers brought many of their programmes such as their regular kuliah online to serve the spiritual needs of the congregants. Your donation will ensure that these programmes can be supported and the officers can continue with the necessary preparations for the reopening of mosques.
Can I donate to a mosque of my choice?
Yes. You have the option of donating to ‘All Mosques in General’ or select a mosque of your choice if you donate via credit card or eNETS.
If you choose to make a recurring donation via GIRO, you may also state your preferred mosque for your contribution.
If you choose PayNow Donations, your contribution will automatically be channeled to ‘All Mosques in General’.
How do I edit/cancel my subscription?
You may edit or cancel your subscription by clicking on the link provided on your receipt. Otherwise, you may also write in to [email protected] for us to assist you in editing or cancelling your subscription.
Why are there multiple deductions in a single day on my bank statement when I signed up for a recurring daily donation? Is there an error in the system?
The deductions are automatically generated by our payment gateway platform. There are instances whereby the platform does not trigger a deduction on a weekend but will deduct twice on the following working day, hence multiple deductions in a single day. However, rest assured that the number of deductions will not exceed what you have signed up for.
If you have any further queries, you may contact us at [email protected] and we can provide you with further details.
Am I able to claim tax deductions on my donations to Ourmasjid.sg?
Currently only donations to Institutions of a Public Character (IPCs) qualify for tax deductions. As mosques are not IPCs, the donations do not qualify for tax deductions.
What is the difference between this donation and MBMF?
Mosque Building dan Mendaki Fund (MBMF) which is deducted from every Muslim employees’ monthly salary goes towards paying for the cost of constructing new mosque buildings and the upgrading of older mosques.
All operational costs, such as manpower and utility bills still depend large on donations from congregants. This portal aims fulfil that throughout online donations. All your donations will be channeled to the local mosques to meet their operational needs.
Is the payment gateway secure?
We use Stripe as our Payment Gateway. They are PCI Level 1 Compliant. This is the most stringent level of certification available in the payments industry. All card numbers are also encrypted at rest with AES-256. Find out more here.
Why is there no receipt for my donation?
We advise that you also check your junk or spam inbox. Otherwise, you may also write in to [email protected] for us to assist you in providing you a receipt.
There is no receipt for Paynow donations, the bank confirmation of transfer can be taken as proof of donation.
Can I enquire about my donation?
Yes. You may do so via the following channels:
- Email us at [email protected]
- Call us at +65 6359 1199
(Operates Mondays to Fridays: 8:30 am – 5:30 pm. Closed on Fridays from 12:30 pm – 2:30 pm and on Saturdays and Sundays)
- Write to us to the following address:
MOSQUE-MADRASAH-WAKAF SHARED SERVICES
20 Joo Chiat Road
What are the transaction fees involved?
For donations using Credit/Debit card, the transaction fees are charged from our payment gateway platform provider Stripe. Each transaction will be charged 3.4% +$0.50. The net amount after deducting the transaction fee will be channelled to the mosques.